Privacy notice
This notice explains how Willaw Legal Consulting collects and uses personal information, in terms of the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Who we are
The responsible party is The Willow Group (Pty) Ltd (Reg Nr: 2025/021386/07), trading as Willaw Legal Consulting, 674 Conan St, Moreleta Park, Pretoria, 0044.
Information officer: Stephen J Wilson, info@willawinc.co.za, +27 64 535 8852.
2. What we collect
– Contact details you give us: name, email address, telephone number and, where relevant, your employer or business name.
– The summary of your matter you send through our website, by email or by WhatsApp.
– Booking details when you schedule a consultation.
– Documents and information you provide once you instruct us.
– Basic technical information when you visit our website, such as pages viewed. We do not use advertising trackers.
Please do not send identity numbers, medical information or other sensitive details through the website form. If your matter requires them, we will ask for them through a secure channel after you instruct us.
3. Why we use it
– To respond to your enquiry and arrange a consultation.
– To advise you and carry out the work set out in your mandate.
– To invoice and keep financial records.
– To meet our legal and regulatory obligations.
We process your information because you have asked us to, because it is necessary to perform our agreement with you, or because the law requires it.
4. Who we share it with
We share personal information only as needed to provide our services, with:
– service providers who host our email, calendar, website and accounting systems; and
– third parties in your matter, such as the CCMA, a bargaining council or the other party, only on your instruction.
We do not sell personal information.
Some of our service providers store information outside South Africa. Where they do, we use providers that are bound by data protection laws or agreements that give protection comparable to POPIA, as section 72 requires.
5. How long we keep it
We keep personal information only for as long as needed for the purpose it was collected, or for as long as the law requires. Enquiries that do not lead to an instruction are deleted when they are no longer needed.
6. Security
We protect personal information with access controls, multi-factor authentication on our systems and confidentiality obligations.
7. Your rights
You may ask to see the personal information we hold about you, ask us to correct or delete it, or object to how we use it. Send your request to info@willawinc.co.za.
If you are not satisfied with our response, you may lodge a complaint with the Information Regulator: www.inforegulator.org.za.
8. Changes to this notice
We will update this notice when our practices change. The date at the top shows the latest version.